Bonus Terms And Conditions
- How General Bonus Rules Apply
- Who Can Receive an Offer?
- Steps to Activate a Promotion
- Understanding Playthrough Rules
- How Games Count Towards Playthrough
- Why a Bet Limit May Apply
- When the Bonus Ends
- Rules for Withdrawing Promotional Funds
- Choosing to Reject a Bonus
- Conduct That May Invalidate an Offer
- Account and Device Limits
- How Free Spin Rewards Work
- Deposit Methods and Promotion Access
- Updates to Promotional Offers
These Bonus Terms and Conditions apply to every promotional offer made available by Woo Casino to customers in Australia. They operate alongside the general site terms and any other rules that apply to your account, games, payments and use of the website.
Each promotion may include additional conditions, such as qualifying requirements, wagering values, eligible games, expiry details or withdrawal limits. You should read the specific offer terms before accepting or using a bonus. If an individual promotion conflicts with these general rules, the specific terms will apply to the extent of that difference.
How General Bonus Rules Apply
Bonuses are promotional benefits provided at Woo Casino's discretion and are not automatically available to every customer. A promotion may be offered to selected account holders, new customers, existing customers, or customers who satisfy particular activity requirements.
Only one bonus may be used in the manner described by the relevant offer. Promotional funds, bonus winnings and qualifying deposits must be used in accordance with the stated conditions. Woo Casino may review an account before approving, crediting or paying any promotional benefit.
Who Can Receive an Offer?
Promotions are available only to customers who meet the eligibility criteria set out in the individual offer. Customers must be at least 18 years old and may be required to maintain a verified account in good standing.
An offer may be limited by country, account status, customer segment, deposit history, game activity or other qualifying factors. Unless the promotion says otherwise, an individual is permitted to claim an offer only once. A customer whose account is suspended, restricted or closed may not be eligible to participate.
Steps to Activate a Promotion
Where required, you must opt in, enter a promotional code or complete another stated activation step before the offer can be applied. A qualifying deposit or other action must be completed within the period and under the conditions described in the promotion.
It is your responsibility to check that the bonus has been correctly activated before playing. If the terms require a particular payment method, game or transaction type, activity that does not meet that requirement may not qualify. Woo Casino may decline a claim where the activation process has not been followed.
Understanding Playthrough Rules
Wagering requirements describe how much eligible play must be completed before bonus-related funds or winnings can normally be withdrawn. The individual promotion will state the applicable value and whether it is calculated by reference to the bonus, the qualifying deposit, or another amount.
As you place eligible bets, the qualifying amount is reduced according to the value of each contribution. The requirement is completed only when the required total has been played through in accordance with the offer conditions. Bets that are cancelled, voided, refunded or placed on excluded products may not count. Completing playthrough does not remove other account, verification or withdrawal requirements.
How Games Count Towards Playthrough
Different game categories may contribute differently to a wagering requirement. The promotion will identify the eligible products and the contribution applicable to each category. Unless expressly included, a game or transaction should not be assumed to contribute.
- Slots and other eligible casino games may provide a standard contribution.
- Table games may provide a reduced contribution or may be excluded.
- Live casino games may be subject to separate contribution rules.
- Jackpot, progressive or specially designated games may have limited or no contribution.
- Games purchased through special features, bonus buys or similar functions may be excluded.
- Games or products not listed in the offer may not count towards playthrough.
Woo Casino may update the list of eligible games where the promotion permits it. The applicable contribution rules are the rules displayed when you claim or use the offer.
Why a Bet Limit May Apply
A maximum bet condition is intended to prevent a customer from completing playthrough unusually quickly by placing large wagers or using high-risk strategies. The individual promotion will state the applicable limit, if one applies, and may explain whether it is measured per spin, hand, round, wager or another unit of play.
You must remain within that limit while the bonus is active or while any associated wagering requirement remains incomplete. A wager above the stated limit may result in the bonus and related winnings being removed, subject to the review of the account and the terms of the promotion.
When the Bonus Ends
Every promotion may have an expiry point or an activation period. The relevant date, time and time zone will be stated in the individual offer where applicable. Once a bonus expires, unused promotional funds and any associated benefits may be forfeited.
Failure to use, activate or complete the required qualifying activity within the stated period may also cause the offer to lapse. Account closure, self-exclusion or other restrictions may affect the availability of a bonus before its ordinary expiry.
Rules for Withdrawing Promotional Funds
Bonus funds are not normally withdrawable immediately. Any applicable playthrough requirement must be completed before bonus-related winnings can be considered for withdrawal. The promotion may also contain a maximum win, withdrawal or conversion value, which will be stated in its individual conditions.
Woo Casino may request identity, payment or account verification before processing a withdrawal. Withdrawals must be made using an approved method and may be reviewed for compliance with these terms. If a bonus has been incorrectly credited, obtained in breach of the offer, or affected by irregular play, the associated funds may be withheld or removed.
Choosing to Reject a Bonus
You may decline or cancel a promotion before using it, where the account features and offer conditions allow cancellation. Cancelling a bonus may remove the promotional balance and any winnings connected to it. It may also end any unfinished wagering requirement.
Before cancelling, consider whether the action will affect funds already credited or gameplay already completed. A request to cancel does not normally restore a used deposit or reverse completed wagers. If you need clarification, use the Woo Casino contact page before taking action.
Conduct That May Invalidate an Offer
Promotions are intended for genuine recreational play. Woo Casino may investigate activity that appears designed to obtain an unfair promotional advantage or avoid the intended risk of the offer. Practices that may lead to cancellation, removal of winnings or account action include:
- Placing wagers that are structured to minimise or eliminate ordinary game risk.
- Using prohibited strategies, automated tools, bots, scripts or other unauthorised software.
- Deliberately exploiting a technical fault, pricing error or promotional error.
- Abusing cancellations, refunds, voided bets or game features to preserve bonus value.
- Coordinating play with another person to manipulate a promotion or share its benefit.
- Making patterns of low-risk or offsetting wagers intended primarily to satisfy playthrough.
- Providing false, incomplete or misleading information during registration or verification.
Where necessary, Woo Casino may suspend promotional activity while it reviews relevant transactions and gameplay.
Account and Device Limits
Promotions are generally limited to one eligible customer, household, address, payment instrument, device or network environment where the offer says so or where Woo Casino reasonably identifies a connection between accounts. Creating or controlling multiple accounts to claim the same promotion is not permitted.
Shared computers, phones, tablets, payment methods or internet connections may cause accounts to appear linked. You should not allow another person to access your account or use your account to claim an offer intended for someone else. Similar account details or coordinated activity may result in promotional benefits being withheld pending review.
How Free Spin Rewards Work
Free spins may be restricted to named games, a stated period, a specified stake level or another condition in the individual offer. They may need to be activated before use and may expire if they are not used within the stated period.
Winnings generated from free spins are usually credited as bonus funds or promotional winnings rather than immediately withdrawable cash. They may be subject to a separate wagering requirement, maximum conversion value, withdrawal condition or other restriction stated in the offer. Any unused spins or related promotional balance may be removed when the offer expires or is cancelled.
Deposit Methods and Promotion Access
Certain deposit methods may be excluded from promotions. A deposit made through an excluded method may not qualify for a bonus, even if the deposit otherwise meets the stated amount or timing requirements.
Only deposits successfully received and accepted by Woo Casino will normally be considered. Reversed, refunded, charged-back or otherwise invalid transactions may be disregarded. Check the payment conditions for the specific offer before depositing, particularly where more than one funding method is available.
Updates to Promotional Offers
Woo Casino may amend, suspend or withdraw a promotion where there is a legitimate operational, technical, security or commercial reason, subject to any rights that cannot lawfully be excluded. Changes will not normally affect activity already completed unless the promotion or applicable circumstances require a different approach.
The latest version of the offer conditions displayed on the website will govern new claims. If you believe a promotion has been applied incorrectly or need help understanding its conditions, please use the contact page or write to [email protected]. These terms do not limit any applicable account rights or responsible gambling options.
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