Payment Policy
- How This Policy Applies
- Account Holder and Payment Information
- Making a Deposit
- Deposit Handling
- Requesting a Withdrawal
- Withdrawal Checks and Completion
- Payment Verification Documents
- Supported Currencies
- Charges and Transaction Costs
- Declined and Reversed Payments
- Chargebacks and Payment Disputes
- Inactive Account Balances
- Financial Crime Controls
- Getting Payment Assistance
Woo Casino aims to keep payments simple, transparent and secure for customers in Australia. This Payment Policy explains how deposits, withdrawals and related payment activities are handled when you use your Woo Casino account.
By using the cashier, you confirm that the payment information you provide is accurate and that you are authorised to use the selected payment method. This policy should be read together with the other terms that apply to your account and casino use.
How This Policy Applies
This Payment Policy applies to all payment activity connected with a Woo Casino account, including deposits, withdrawal requests, payment verification, transaction reversals and account-related payment reviews.
The cashier is the main source of information about the payment methods available to you. It may display different options, limits, currencies, fees or other conditions depending on your account, location and the method selected. These details may change, so you should review the information shown before confirming a transaction.
Only customers aged 18 or over may use Woo Casino. You must use the account and payment facilities lawfully and in accordance with the terms that apply to your account.
Account Holder and Payment Information
Your Woo Casino account must be registered and used by you personally. Payment methods must be registered in the account holder's own name. You must not deposit or withdraw using a bank account, card, wallet or other payment method belonging to another person.
The information supplied during a payment must be complete, current and accurate. This includes your name, account details and any information required by the selected payment provider. Woo Casino may decline, suspend or review a transaction where the information does not match your account records.
You are responsible for protecting your login credentials and for preventing unauthorised access to your account. If you believe that payment information has been used without your permission, you should notify Woo Casino promptly and take any appropriate steps with the relevant payment provider.
Making a Deposit
Deposits can be made through the payment methods displayed in the Woo Casino cashier. Before confirming a deposit, check the selected method, currency, applicable limits and any other instructions shown on screen.
A deposit is credited only after the transaction has been successfully authorised and received by Woo Casino or its relevant payment service. A transaction may remain pending while the payment provider completes its checks. You should not assume that a payment has been completed solely because funds have left your bank account or payment account.
Deposited funds are intended for activity on your Woo Casino account. Deposits must not be made for unlawful purposes, to conceal the source or ownership of funds, or on behalf of another person.
Deposit Handling
Woo Casino seeks to process deposits efficiently once the relevant payment provider has approved them. The actual completion of a deposit may depend on the payment method, provider checks, technical availability and the accuracy of the information supplied.
Some deposits may be subject to additional review before they are made available. This can include checking the payment method, confirming account information or requesting documents. A deposit may be delayed, declined or returned where a payment cannot be verified or does not comply with this policy.
Always follow the cashier instructions carefully. Do not submit repeated payment attempts if a transaction appears delayed, as this may result in duplicate requests or additional pending transactions.
Requesting a Withdrawal
Withdrawal requests must be submitted through the available cashier process. The withdrawal method, limits and instructions shown in the cashier apply to the request you make. Woo Casino does not guarantee that every deposit method will also be available for withdrawals.
Withdrawals may normally be directed only to a payment method held in your own name. Woo Casino may ask you to use an alternative eligible method where the original method cannot receive funds or where payment processing rules require another route.
Before requesting a withdrawal, make sure that your account information is accurate and that any required verification has been completed. A request may be paused or declined if these requirements have not been satisfied or if the transaction requires further review.
Withdrawal Checks and Completion
Each withdrawal may be reviewed before release. The review can include confirmation of account ownership, transaction history, payment method ownership and compliance with the terms applicable to your account.
Processing times are not fixed because they can depend on internal checks, the selected payment method and the receiving institution. Any relevant processing information, limits or status updates will be shown in the cashier or communicated through the account process where appropriate.
Once Woo Casino releases a withdrawal, the time required for funds to reach you may be outside Woo Casino's control. Banks, wallet operators and other payment providers may apply their own processing procedures. You should check the transaction status before submitting another request for the same funds.
Payment Verification Documents
Woo Casino may request information or documents to confirm your identity, address, account ownership or right to use a payment method. Requests are made to protect customers, prevent unauthorised activity and support the proper handling of transactions.
Documents may need to be clear, valid and consistent with the information held on your account. You should provide documents through the approved process and avoid sending sensitive information through an unverified channel.
- Proof of identity, such as an acceptable government-issued identity document.
- Proof of address, such as a recent document showing your name and residential address.
- Proof of payment method ownership, such as information confirming that the card, bank account or wallet belongs to you.
Further information may be requested where the documents supplied are incomplete, unclear, outdated or do not resolve the relevant payment question. Transactions may remain restricted until the requested review is complete.
Supported Currencies
The currencies available for your account and the payment methods that support them are displayed in the cashier. You are responsible for selecting the correct currency before confirming a transaction.
If your bank or payment provider processes a transaction in another currency, it may apply its own exchange rate or conversion charge. Woo Casino cannot control conversion calculations made by an external institution. The amount received may therefore differ from the amount shown at another stage of the payment process.
Do not use currency information supplied by an old transaction as a guarantee of what will apply to a new transaction. Review the current cashier details each time you deposit or request a withdrawal.
Charges and Transaction Costs
Any Woo Casino fee or payment condition that applies to a transaction will be identified in the cashier or during the relevant payment process. The available values may vary according to the selected method, currency and transaction type.
Your bank, card issuer, wallet provider or another financial institution may impose separate charges. These costs are outside Woo Casino's control and may include conversion, receiving or processing fees. You should review the provider's terms before using a payment method.
Where a transaction is returned or rejected because of incorrect information, insufficient funds, provider restrictions or another issue attributable to the payment method, any resulting external charge may remain your responsibility.
Declined and Reversed Payments
A transaction may fail, be declined, remain pending or be reversed for reasons including provider authorisation, technical interruption, incorrect details, account restrictions or security checks. Woo Casino does not control every stage of a payment made through an external institution.
If a deposit is shown as deducted by your provider but is not credited to your Woo Casino balance, allow the payment status to update before making another deposit. The transaction may still be pending or may be returned automatically.
Where a payment is reversed or a deposit is later found not to have been completed, Woo Casino may adjust the account balance to reflect the actual funds received. You must not use funds that were credited in error or that are subject to a pending reversal.
Chargebacks and Payment Disputes
You should contact Woo Casino through the payment support process before asking your bank or payment provider to reverse a transaction. Many payment issues can be investigated more efficiently when the transaction details are available.
A chargeback or payment reversal that is made without a valid reason may result in an account review. Woo Casino may restrict account access, suspend payment activity, recover amounts owed or take other appropriate steps while the matter is investigated.
You remain responsible for genuine transactions made through your account. If you believe a transaction was unauthorised, provide accurate information promptly and cooperate with any reasonable review by Woo Casino and the relevant payment provider.
Inactive Account Balances
If an account is not used for an extended period, payment activity may be limited and the account may be subject to an inactivity review. Any applicable conditions, notices or charges will be communicated or displayed through the account process where relevant.
Before an account becomes inactive, you should ensure that your contact information and payment details are current. If you have an unresolved balance or pending transaction, allow sufficient time for the relevant payment review to be completed.
Woo Casino may require identity or payment verification before processing funds connected with an inactive account. This helps ensure that funds are returned or handled only for the verified account holder.
Financial Crime Controls
Woo Casino applies general controls designed to reduce the risk that its payment services are misused for money laundering, fraud, terrorist financing or other unlawful activity. Transactions may be monitored for unusual patterns, inconsistent information or activity that requires further explanation.
Where appropriate, Woo Casino may request additional information, delay or refuse a transaction, restrict an account, or take other steps permitted by its internal procedures and applicable obligations. The nature and timing of reviews may not always be disclosed in detail where doing so could undermine security controls.
You must not use Woo Casino to transfer funds for another person, disguise the source of money, structure transactions to avoid review, or engage in any other activity that may be unlawful or inconsistent with the purpose of the account.
Getting Payment Assistance
If you have a question about a deposit, withdrawal, payment status, verification request or cashier instruction, contact Woo Casino using the available support process. Include relevant transaction details, such as the date, amount, payment method and reference shown in your account, but do not send unnecessary sensitive information.
Payment questions can be sent to [email protected]. Woo Casino may need to verify your account before discussing transaction information or making changes to payment activity.
This policy may be updated when payment methods, operational procedures or security requirements change. The current version published for Woo Casino applies to transactions made after the relevant update, unless a different arrangement is required.
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